Terms & conditions

These terms and conditions apply whether a contract has been made verbally or in writing. The Conditions apply whether a contract has been made verbally or in writing. The hirer act on behalf of all the passengers travelling. If the hirer is a company, group etc an individual must be named as a responsible person. The Hirer is responsible for all actions and decisions of the passengers on board including any additional costs incurred, whether or not they travel with the party. The Company can only except instructions from the hirer. If the hirer is not travelling a representative must be chosen and the company informed prior to the hire.

Quotations are given on the bases of information provided by the hirer. The route used is at the discretion of the company, unless particularly specified by the hirer, in which case it will be clearly shown on the confirmation. All quotes are only valid for 14 days from issue. Unless otherwise stated, quotations are given for Minibus and driver only. Other charges such as admission and parking charges are not included.

The quoted cost of a Minibus hire is guaranteed providing that the payment schedule for the hire is adhered to and the original structure of the hire is not altered. However, we cannot guarantee the price of third-party suppliers especially such suppliers outside of the United Kingdom where prices fluctuate according to currency changes. We will identify in our booking confirmation if we anticipate that third party suppliers will be used.

Should you require to cancel your booking, you should contact us with the cancellation and then follow this up in writing. Our cancellation charges are as shown in the table below:

Period before departure within Amount of cancellation shown as which written notice is received percentage of the total hire cost

Less than 7 days Loss of Deposit only but not more than 24 hours OF THE HIRE

Less than 24 hours 100% OF THE TOTAL COST OF THE HIRE

In the event of any emergency, force majeure event or action by you to vary the agreed terms of the Minibus hire booking unilaterally, we may, by returning all monies paid and without further or other liability, cancel the contract.

We reserve the right to make an additional charge for any additional mileage or time incurred over and above that agreed in the hire. Any additional charges will be commensurate with the costs incurred by us. The vehicle will depart at times agreed with you and it is your responsibility to account for all passengers at these times. We will not accept any responsibility for any losses incurred by passengers who fail to follow your instructions. The hours agreed for your Minibus hire booking must be observed (other than in the case of serious emergency or diversion) so that current regulations governing driver's hours and rest periods may be complied with. Under no circumstances will we allow your Minibus hire to exceed these regulated hours.

Unless we have agreed otherwise in writing in advance, the vehicle should not be assumed to remain at any point between the outward and return journey nor to remain available for your incidental use when parked at such points.

In the interest of other passengers, no musical instruments, radios and/or other audio devices shall be played without the company's permission. Such permission shall be shown on the confirmation, where agreed. It is strictly forbidden for any person to carry or consume drugs of any description except where such drugs are legally available over the counter without prescription or are prescribed by a doctor. You may be required to produce medical evidence especially when leaving or entering countries. The driver is responsible for the safety of the vehicle. Any passenger whose conduct is in breach of statutory regulations or is abusive to any person may be removed on the driver's authority. You will be held responsible for the conduct of passengers and for any damage caused to the vehicle by passengers during the hire. We will not accept liability for damage or loss to any passenger entering or leaving the Minibus whilst in motion. Under no circumstances may alcoholic drinks be carried or consumed on a vehicle without our permission. It is also illegal to carry or consume alcoholic drinks on a Minibus proceeding to or from designated sporting events and permission cannot be given in this case. Other than on a vehicle fitted expressly for the purpose, food and drink, except for small items of confectionery (such as sweets and chocolate) may not be consumed on the vehicle without our prior agreement or with the permission of the driver. No animals (other than guide dogs and hearing dogs notified to us in advance) may be carried on any vehicle without our prior written agreement. No bill, poster or notice is to be displayed on any vehicle without our prior written consent.

We will at the time of confirming your hire confirm the seating capacity of the vehicle to be supplied. No more than the maximum number of passengers indicated may be carried on each vehicle.

Whilst every effort shall be made to supply a Executive or Standard Minibus sometimes such vehicles become unavoidably unavailable. In such cases, we shall supply the highest standard of vehicle available to us at the time, including those of other operators, for all or part of the hire. We reserve the right to provide a larger vehicle than that specified at no extra charge unless any additional seats are used, in which case an additional charge will be made.

We give advice on journey times in good faith, but we cannot guarantee the completion of any journey at a specific time and will not be liable for loss or inconvenience caused by breakdown, traffic congestion or other delays outside our control.

From time to time, Gatwick Links Ltd may have to change certain aspects of the given itinerary. Wherever possible, such changes shall be notified to you in advance.

All vehicles listed are subject to restrictions on carrying luggage for statutory safety reasons. The driver has full discretion as to carriage of passengers' luggage and its storage. Generally, one small piece of hand baggage per person will be accommodated. We do not accept liability for any damage to or loss of any property which belongs to passengers and is left in the vehicle. All articles of lost property recovered from a vehicle will be held at the depot at which the vehicle is based for three months and will then be destroyed.

We can normally agree amicably the few complaints that we receive. Should you have any reason to complain during the hire, you should firstly notify the driver or our representative who will endeavour to rectify the problem for you. If that matter cannot be rectified to your satisfaction, details of the complaint should be made in writing within 14 days of the hire to:

Gatwick Links Ltd
11 Stace Way
West Sussex
RH10 7YL

We will acknowledge all complaints within 14 days and will normally reply within 28 days.